01 Introduction & Our Privacy Commitment
Bonus 88 values the privacy of every member. This Privacy Policy explains in detail how we collect, use, store, protect, and occasionally share your personal information when you use the Bonus 88 platform at bonus88.bid.
As Malaysia's leading online sports betting and casino platform, we understand that your trust is our most valuable asset. We are committed to handling your personal data responsibly, transparently, and in full compliance with all applicable laws in Malaysia, particularly Personal Data Protection Act 2010 (PDPA).
By using the Bonus 88 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to have your data removed.
This Privacy Policy applies to all Bonus 88 services, including the bonus88.bid website, mobile application, and all our official communication channels. Please read this document together with Terms & Conditions us.
02 Personal Information We Collect
Bonus 88 only collects personal information that is strictly necessary to provide a secure, efficient, and legally compliant service. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification (KYC) |
| Contact Information | Mobile number, email address, state | Account communications & support |
| Financial Information | Bank account number, e-wallet (Touch 'n Go, GrabPay, DuitNow), RM transaction history | Deposit & withdrawal processing |
| Activity Data | Betting history, games played, session duration | Experience enhancement & responsible gaming |
| Technical Data | IP address, device type, browser, operating system | Security & fraud detection |
| Cookie Data | Language preference, login status, display settings | Personalising the user experience |
We may also receive information about you from legitimate third-party sources, such as identity verification providers or fraud prevention agencies, solely for the purpose of verifying your identity and ensuring platform security.
Note: Bonus 88 will never ask for your ATM PIN, e-banking password, or any sensitive information not required for our services. If you receive such a request, it is a fraudulent attempt — please report it to us immediately.
03 How We Use Your Personal Data
All information collected by Bonus 88 is used responsibly and only for legitimate purposes. Here are the primary ways we use your personal data:
- Identity Verification & KYC — Verifying that you meet the minimum age requirement of 18 years and that your identity is valid before we process any withdrawal.
- Transaction Processing — Securely processing deposits and withdrawals via Malaysian local payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
- Account Management — Creating and maintaining your member account, including sending important notifications related to your account, promotions, and security.
- Fraud Prevention — Detecting and preventing fraudulent activity, money laundering, multi-account abuse, and any misuse of the Bonus 88 platform.
- Service Improvement — Analysing usage patterns to improve the interface, platform speed, and overall gaming experience for all members.
- Responsible Gaming — Monitoring betting patterns to identify members who may benefit from responsible gaming support and offering appropriate assistance.
- Legal Compliance — Complying with legal obligations, including Malaysia's PDPA requirements and any lawful requests from relevant authorities.
Bonus 88 does not use your personal data for automated decision-making that could negatively affect you without human review. All significant decisions — such as account closures or withdrawal rejections — are reviewed by our team.
04 Sharing Information With Third Parties
Bonus 88 never sells your personal data to any third party. However, in certain circumstances, we may need to share your information with the following parties:
- Payment Providers — Required transaction information is shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and banks via FPX to process your MYR deposits and withdrawals.
- Identity Verification Providers — Basic information is shared with approved third-party KYC services solely for the purpose of verifying your identity.
- Game Providers — Minimum required game session data is shared with gaming software providers (slots, live casino, blackjack) to ensure smooth gameplay.
- Authorities — We may be required to disclose certain information in response to lawful requests from Malaysian legal authorities or courts with jurisdiction.
- Analytics Providers — Anonymous technical data (with no personally identifiable information) is shared with analytics services to help us understand usage patterns and improve the platform.
All third parties we work with are required to meet data protection standards equivalent to or higher than those of Bonus 88. They are not permitted to use your data for any purpose other than what is specified in our agreement with them.
05 Data Security Measures
We invest seriously in our security infrastructure to ensure your personal and financial data is always protected. The security measures we have in place include:
- SSL 256-bit Encryption — All communication between your browser and Bonus 88's servers is fully encrypted.
- Two-Factor Authentication (2FA) — An additional security layer for logins and withdrawals to prevent unauthorised access.
- 24/7 Monitoring — An automated threat detection system that operates around the clock to identify suspicious activity.
- PCI-DSS Compliance — An internationally recognised payment security standard that protects all your financial transaction information.
- Secure Data Backup — Data is backed up regularly and stored in secure data centres with strict access controls.
- Regular Security Audits — Periodic external security audits are conducted by independent specialists to identify and address any vulnerabilities.
While we take all reasonable precautions, no system in the world is 100% risk-free. We therefore encourage you to also take active steps such as using a strong password, enabling 2FA, and keeping your login credentials confidential.
06 Cookies & Tracking Technologies
Bonus 88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential Cookies — Required for core platform functionality such as login status, session security settings, and language preferences. These cookies cannot be disabled.
- Performance Cookies — Collecting information on how you use the platform (pages visited, time spent) to help us improve website performance.
- Functional Cookies — Saves your preferences such as language, betting limits, and display settings so you don't have to reconfigure them each time.
- Analytic Cookies — Helps us understand aggregate traffic and usage patterns (with no personally identifiable information) for platform development purposes.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Bonus 88 platform. For more information on managing cookies, please refer to your browser's documentation.
07 Your Rights Under Malaysia's PDPA
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by Bonus 88:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You have the right to request the correction of any inaccurate or incomplete personal information in our records.
Right to Erasure
You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
Right to Restriction of Processing
You may request that we restrict the processing of your data under certain circumstances, pending investigation or review.
To exercise any of the rights above, please contact us by email at support@bonus88.bid with the subject line "PDPA Rights Request". We will process your request within 21 business days upon receiving a complete request.
08 Children's Data Protection
The Bonus 88 platform is strictly for individuals aged 18 years and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
If you believe that a minor has registered an account on Bonus 88 or has provided us with their personal information, please contact us immediately at support@bonus88.bid. We will investigate the matter and promptly delete all related information.
Parental Advisory: If you discover that your child has accessed the Bonus 88 platform, please contact us immediately. We are committed to ensuring our platform remains a safe and responsible environment for adults only.
09 Data Retention Period
Bonus 88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Our data retention guidelines are as follows:
- Active Account Data — Retained for the duration your account is active and for 7 years after account closure for legal and tax compliance purposes.
- Financial Transaction Records — All transaction records in MYR are retained for a minimum of 7 years as required under Malaysian financial regulations.
- Security Log Data — Access logs and security activity are retained for 2 years to assist with security incident investigations when required.
- Communication Data — Customer support communication records are retained for 3 years for reference and dispute resolution purposes.
- Cookie Data — Session cookies are deleted when you close your browser; persistent cookies expire after a set period (typically 30–365 days).
Once the retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.
10 Changes to This Privacy Policy
Bonus 88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any changes will take effect as soon as the latest version is published on this website.
For significant changes that affect how we use your personal data, we will endeavour to provide advance notice via email or in-platform notification at least 14 days before the changes take effect. The "Updated" date at the top of this document indicates when the last revision was made.
We encourage you to review this Privacy Policy periodically. Your continued use of the Bonus 88 platform after any changes take effect constitutes your acceptance of the updated policy.
11 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the Bonus 88 Data Privacy team is here to help:
- Privacy Email: support@bonus88.bid (subject: "Data Privacy Enquiry")
- Live Chat: Available directly on the Bonus 88 platform, response within 3–5 minutes
- Operating Hours: 24 hours a day, 7 days a week, including public holidays
All data privacy enquiries will be handled by our dedicated officer and responded to within 3 business days. For official PDPA requests (data access, correction, or deletion), the processing period is 21 business days.
If you are unsatisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia through their official channels.